Six Sigma in
Even though Six
Sigma was initially implemented at Motorola to improve the
manufacturing process, all types of businesses can profit from
implementing Six Sigma. Businesses in various industry segments such
as Services industry (Example: Call Centers, Insurance,
Financial/Investment Services), Ecommerce industry (Example: B2B/B2C
websites), Education can definitely use Six Sigma principles to
achieve higher quality. Many big businesses such as GE and Motorola
have successfully implemented Six Sigma but the adaptation by
smaller businesses has been very slow.
Here are some of
the reasons to consider:
Bigger companies have resources
internally who are trained in Six Sigma and also have 'Train the
Trainer' programs using which they churn out many more Six Sigma
instructors. Also many bigger companies encourage the employees to
learn Six Sigma process by providing Green Belts/Black Belts as
Effectively applying the Six Sigma
techniques is difficult compared to actually learning the
techniques in a class.
Big companies make Six Sigma as part
of the Goals for employees and provide incentives for employees
who undergo training and mentor colleagues.
Many assume that that Six Sigma
works for bigger companies only as they produce in volumes and
have thousands of employees. This notion is not true and Six Sigma
can be effectively applied for small businesses and even companies
with fewer than 10 employees.