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Epicor-Epicor for Service Enterprises

Epicor for Service Enterprises  8.1.1 by Epicor


Overview | Summary | Corporate Info

Epicor for Service Enterprises Overview

Epicor is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional service automation (PSA) software solutions to midmarket companies and divisions of the Global 1000. Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries. Epicor provides solutions in over 30 languages. Employing service-oriented architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for manufacturing, distribution, retail, hospitality, and services, which the company aims at increasing efficiency, improving performance, and building competitive advantage. Epicor offers a range of services with its solutions to provide a single point of accountability.

Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and project accounting of over twenty years. Version 8.0 offers groundbreaking use of XML Web service and Microsoft .NET technology. The current release, Epicor for Service Enterprises 8.1, adds enhanced project portfolio management (PPM), contingent workforce management, and advanced collaboration and customization capabilities, all enabling greater planning, performance, and execution.

For more information, visit the company's web site

or the product homepage

Epicor for Service Enterprises Summary

Industry Focus

The vertical segment or industry to which Epicor for Service Enterprises applies.

  • Associations/Non–Profit
  • Banking
  • Electronics/High–Tech
  • Engineering and Construction
  • Financial Institutions
  • Health Care
  • Insurance
  • Medical Devices and Laboratory Equipment
  • Pharmaceutical/Life Science
  • Publishing/Media
  • Service Provider
  • Telecommunication
  • Utilities

Product Portfolio

Functionality, services, or modules offered by Epicor for Service Enterprises.

  • Account management
  • Accounts payable
  • Accounts receivable
  • Budgeting
  • Cash management
  • Chat room and discussion forum
  • Contact management
  • Cost accounting
  • Customer contract management
  • Customer service and support
  • Data warehouse functions
  • Demand management
  • Document management
  • E–mail notification and message board
  • Earned value measurement (EVM)
  • Employee self–service
  • Enterprise resource planning (ERP)
  • Expense management
  • Financial reporting
  • Fixed assets
  • General ledger
  • Invoice management and generation
  • Marketing automation
  • Multiple user management
  • Payroll
  • Portfolio management
  • Process management
  • Procurement and on–line reporting
  • Project accounting
  • Project costing and billing
  • Project management
  • Purchase order management
  • Repetitive vendor procurement
  • Requisitions and quotation management
  • Resource management
  • Resource sharing
  • Risk management
  • Sales management
  • Time management
  • User preference and contact details
  • Vendor contracts and agreements management
  • Vendor relationship management (VRM)
  • Workflow manager


The ability Epicor for Service Enterprises has to adapt to non-native, national or regional standards(e.g., tax and regulatory compliance). This relates to Epicor for Service Enterprises's level of presence and localization capabilities.

  • Africa
  • Asia
  • Southeast Asia (including the Far East and Japan)
  • Australasia
  • Europe (east, central, and south)
  • Europe (west and north, including the United Kingdom)
  • Latin America (Mexico, Central America, and South America)
  • North America (Canada and the United States)
  • Middle East

Server Platform

A selection of server platforms supported by Epicor for Service Enterprises.

  • Windows Server (such as NT/2003/Vista)
  • Hosted solution or SaaS

User Company Size

The user company size (the total number of employees) that Epicor for Service Enterprises is suitable for.

  • 51 – 200 Employees
  • 201 – 500 Employees
  • 501 – 1,000 Employees
  • 1,001 – 5,000 Employees
  • 5,001 – 10,000 Employees

User Company Sites

The number of user company sites that Epicor for Service Enterprises is suitable for.

  • Single–site enterprise
  • 2–10 sites
  • 11–20 sites
  • 21–40 sites

Epicor Corporate Info

Headquarters: 18200 Von Karman Avenue
Suite 1000
Irvine, California

CEO Tom Kelly
Contact Phone: NA
Fax: NA
Toll Free: <?XML:NAMESPACE PREFIX = SKYPE />  1-800-999-6995  1-800-999-6995
Fiscal Year-end: December

Fiscal Year Revenues (Growth): $429.8 M
Fiscal Year Net Earnings (Growth): $9.3M
Fiscal Year Product vs. Services:
Product: 25%
Services: 75%
Fiscal Year Employees: 3,000




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